World-Class Customer Support You Can Rely On

As the leading global M2M service provider, we know our business inside out. When you become a Jasper Wireless customer, we get to know yours as well. 

Personalized Support—Any Time, Anywhere

Our expert support engineers are there to assist you when an issue with your device or application arises, but they also do much more than that. Because our support team certifies your devices, we are already intimately familiar with your application environment. That detailed knowledge enables us to quickly resolve any technical issues that arise, slashing resolution time and eliminating frustrating escalations. 

Our support team also monitors our network operations 24x365 to proactively identify and resolve problems before they affect your device’s performance. With Premier Support, you can access Jasper Wireless support engineers day or night via phone, web or email—whatever works best for you. And you can contact us in multiple languages, including English, Spanish and Portuguese. All open cases are tracked online, so to check the status simply log into the Jasper Control Center. 

Faster Resolution Through Direct Access and Specialized Diagnostics

Jasper Wireless can quickly resolve issues involving our operator partners because we have direct access to their network operation centers and support engineers, speeding their response time. In addition, we have developed sophisticated, specialized diagnostic tools that run across our entire global network. When issues arise, these powerful tools enable us to isolate and resolve them fast.  

If You Require Assistance Now…

…and are a Jasper Wireless customer, please log into the Jasper Control Center and click on the Support tab. You will be able to submit a new case, check the status of an open one or search our extensive solution knowledge base.